Scrub Squad Cleaning Policies
Welcome to Scrub Squad! To ensure a smooth and successful experience, please review the important policies and guidelines outlined below. For questions, feel free to call us at (443) 625-4290.
Important Information For Your Cleaning Appointment
Please take a few minutes to review our general policies. Specific guidelines may vary based on the service booked.
🛑 Cancellation Policies
House Cleanings Only
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Authorization Hold: A temporary hold is placed on your card 1–2 days prior to your appointment. This is not a charge. Holds will adjust as needed and release times vary by bank (typically 4 days to 2 weeks).
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Cancellation Fees:
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72–48 hours before: 20% of job cost
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48–24 hours before: 35% of job cost
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Within 24 hours: 50–75% of job cost (at our discretion)
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No-call/no-show or cancellation within 3 hours: Full job cost may apply
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Rescheduling Fee: $25 fee if rescheduled within 72 hours.
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Important: Rescheduling does not waive cancellation fees. Example: If you reschedule then cancel within 24 hours, you'll be charged 50–75% of the job cost plus the $25 fee.
📞 To cancel or reschedule, you must call us at (443) 625-4290.
Carpet, Upholstery, or Other Cleanings
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No cancellation fees apply.
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However, you must provide at least 3 days’ notice to cancel or reschedule.
Refunds
Refunds approved by Scrub Squad are processed immediately. However, bank processing times vary (typically 4 days to 2 weeks).
🧼 Policies by Service Type
Carpet & Upholstery Cleaning
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Stain Limitations: Some stains (e.g., synthetic dyes, pigments, acidic substances) may be permanent.
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Pre-Treatment Warning: Avoid using home remedies—improper chemicals can set stains permanently.
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❌ Avoid Using: Vinegar, Bleach, Baking Soda, Dish Soap, Ammonia, Rubbing Alcohol, Hydrogen Peroxide, OTC Stain Removers
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Furniture: We do not move heavy or fragile items unless pre-approved. We can move light items like chairs and small tables.
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Preparation: Clear the area of personal items and trash before we arrive.
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Drying Time: Most carpets dry in 2–4 hours depending on conditions.
House Cleaning
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Fixed Pricing: Our prices are flat-rate, not hourly. Time required may vary.
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Accurate Disclosure: Misrepresenting your home’s condition may result in additional fees or service refusal.
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Service Limitations:
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We do not clean walls, exteriors, or unfinished areas
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We do not move heavy furniture or appliances
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We clean only reachable surfaces (e.g., no ladders over 2 steps)
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Preparation Tips:
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Remove personal items, trash, toys, and clutter from floors
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Clear countertops
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We will neatly move small items if needed
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One-Time & Move-In/Move-Out Cleaning
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One-Time Requirement: Required for new clients and move-in/out jobs.
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Heavy-Duty Fee: $50–$150 if the home is heavily soiled. Assessed on arrival.
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Surface Limitations:
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Porcelain: Permanent rust or hard water stains may remain
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Grout & Tile: We clean surface grime; deep stains may remain
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Baseboards & Trim: Dust removed, but damage cannot be corrected
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Refrigerators: We clean accessible areas; internal disassembly is not included
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Carpets & Upholstery: Some deep-set stains may remain even after extraction
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Walls & Painted Surfaces: We do not clean walls
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Unsafe Conditions: We reserve the right to refuse service due to:
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Human/animal waste
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Mold or biohazards
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Insect/rodent infestations
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Misrepresented or unsafe conditions may result in charges to compensate for lost time and scheduling
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Maintenance / Recurring Cleanings
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Eligibility: Only available for clients with homes already in clean condition
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No Heavy-Duty Fees
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Client Responsibilities:
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Clear floors and countertops
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Organize spaces beforehand
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Communicate areas of priority before service
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For any questions or special circumstances, please call us at (443) 625-4290.
